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SHIPPING & RETURNS INFORMATION

When will my order ship?

Please allow 2-3 business days for your order to process. Once your oder has been processed, orders typically ship in 2-3 business days unless otherwise noted. Please be aware, during Holiday seasons, Black Friday / Cyber Monday weekend, launch days, and other sale time orders can take 3-4 weeks to ship due to high demand; and our small team is handling a high volume of orders. Please verify that your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.

Can I make a change to my order after placing it?

Once you submit your order through our shop, we try to begin processing quickly. Once your order leaves our shop, your order is in the hands of our carriers and we are unable to change the order. We are unable to make any changes to order details (name, address, products, combining orders, cancellations, etc.) once an order is submitted through our shop and sent out for delivery. Please TRIPLE check when verifying your shipping address at checkout BEFORE submitting your order. We want this process to be smooth and stress free for you!

Can I return or exchange my order?

We currently do not accept returns. However, If your order arrived damaged, please send us an email at hello@jccmlpaper.com within 7 days of receiving your order. We will gladly send you a replacement item if your item/s arrived damaged.

Why is my tracking unavailable?

Don’t panic! Tracking systems can be tricky and unaligned. Tracking can take time to update in all the systems. Though you may have already placed your order, sometimes the packaging carrier may forget to scan the package. This can cause a delay in tracking. If your order does not arrive by the estimated delivery date, please send us an email at hello@jccmlpaper.com and we will kindly help you out!

My package has been lost or stolen, what should I do?

If your package was marked as delivered but you have not yet received it, please take the following steps:

Reach out to your local post office or UPS / FedEx facility.

Please note, once a package leaves our facility we are no longer responsible for it. At that point, it is the responsibility of the carrier. All lost / stolen package claims must be handled with them directly at the links below:

UPS—https://www.ups.com/us/en/help-center/delivery-issues/lost-package.page

USPS—https://www.usps.com/help/claims.htm

Is The JCCML Planner weekly or daily layout?

The JCCML Planner is currently only offered in our weekly layout. Our Weekly Signature JCCML Planner includes one week per two-page-spread, 100 worth of notes pages divided throughout the planner.

What type of paper do you use inside The JCCML Planners?

Paper is a BIG deal at JCCML and we made sure to incorporate the best quality paper for our planners. We are proud to use an 80lb luxurious, pure white paper.

Is The JCCML Planner dated or undated?

The JCMML Planners are designed dateless intentionally. With the dates being undated, this means no matter when you purchase your planner you can begin using your JCCML Planner right away! YAY! You don’t have to worry about missing or wasting any excess pages!

Do your planners come with stickers?

YES! All JCCML Planners come with two custom sticker sheets in the inside pocket of the front cover!

What is your favorite scripture?

Ahhh! Such a hard question!!! I truly have so many!! But, two of my favorites are:

“For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you hope and a future.”

-Jeremiah 29:11

Another one of my favorites is:

And we know that all things work together for good to them that love God, to them who are the called according to his purpose.

-Romans 8:28

Which planner cover are you currently using?

I love them ALL. Choosing is always SO hard! I’m currently using Pinstripe Pastry! 🙂

What’s your favorite drink from Starbucks?

I love, love, love their White Chocolate Mocha! 🙂 Soooo good!

What are JCMML’s Core Values?

Grace, Compassion, Kindness, Faith, Acceptance, Bravery, Humanity, Relationships & Community. We take great pride in aiming to instill each of those words within our brand.